Call or visit us
Suite 1, First Floor,
BCI House,
PO Box 2, Avarua,
Rarotonga
Branch Manager: Rima Raea-Araitia
Phone: +682 22713
Email us
If you want to contact us in writing, send us an email and we'll get back to you as soon as we can.
Need to make a claim?
Claim online
You can complete the claim form online using the button below.
If you can't use the online claim form, email newclaim@towerinsurance.com.fj
Claim updates
Once a claims manager is assigned, they will share their contact details. Contact them directly if you would like an update at any time.
If you're unsure who to contact, email newclaim@towerinsurance.com.fj or call us on +682 22713 and have your claim reference ready.
Complaints and compliments
While we hope it doesn’t happen, we understand that sometimes things don’t go as smoothly as you would like. When this happens, please let us know so that we can fix the situation quickly and fairly.
We love to make things right for our customers. If you think we've done a great job, we want to celebrate it.
Email us at info@towerinsurance.co.ck
Talk to the person who handled your enquiry or claim
Concerns can often be resolved straight away by talking to us. Please contact the person who handled your enquiry or claim and explain the situation to them.
If you have any information that we weren’t aware of that would help us review the matter, please let us know.
If you prefer, you can email us at info@towerinsurance.co.ck
Talk to the Branch Manager
If you feel uncomfortable dealing with the person handling your enquiry or claim, or you are not satisfied with their response, please contact the Branch Manager, using the details above.
The Branch Manager will consider all your concerns and carry out a full review, keeping you informed of the progress and will work to resolve your complaint as quickly as possible.